Privacy policy

Last updated: September 21, 2026

NeckCalm ("we," "us," or "our") operates this website (the "Site"). This policy explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

Contact and order information: name, email address, shipping/billing address, phone number, and payment details (processed securely by our payment provider — we do not store full card numbers).

Automatically collected data: IP address, browser type, device information, and browsing behavior on our Site, collected via cookies and similar technologies.

Communications: messages you send us through contact forms, email, or chat.

How We Use Your Information

We use your information to: process and fulfill orders; communicate about your order or customer service requests; send marketing emails (only if you opt in, with an unsubscribe option in every email); improve our Site and product offerings; prevent fraud and comply with legal obligations.

We use cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings.

Sharing Your Information

We share information with: payment processors (to complete transactions); shipping and fulfillment partners (to deliver your order); analytics and marketing service providers, under confidentiality obligations. We do not sell your personal information.

Your Rights

Depending on where you live (including California under the CCPA/CPRA), you may have the right to: request access to the personal information we hold about you; request deletion of your information; opt out of the sale or sharing of personal information (we do not sell data); request correction of inaccurate information. To exercise these rights, contact us at neckcalmsl@gmail.com.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent changes.

Questions about this policy? Email us at neckcalmsl@gmail.com.

A nice device for its price. Used it for neck massage and even placed it on my arm for forearm massage. I feel some relief. I recommend both the massager and the seller.

★★★★★

“A nice device for its price. Used it for neck massage and even placed it on my arm for forearm massage. I feel some relief. I recommend both the massager and the seller.”

I think that this is a really good item. I have chronic migraines and this does not cure them, but it does make my neck relax a little. Maybe it will help long term. This will not fit a person with a large neck. You can see the size of the opening with my fist for scale. It bends a couple of inches but it will not be comfortable if it is too tight. I need to figure out how to reduce the heat. It gets a bit too hot for me.

“I think that this is a really good item. I have chronic migraines and this does not cure them, but it does make my neck relax a little. Maybe it will help long term. This will not fit a person with a large neck. You can see the size of the opening with my fist for scale. It bends a couple of inches but it will not be comfortable if it is too tight. I need to figure out how to reduce the heat. It gets a bit too hot for me.”

“Arrived quickly, the device seems to have real benefits for relaxing neck contractures, induces vibrations that can be adjusted with different intensity and frequency, and heat, a truly interesting solution. Maybe it won't work miracles, but the benefit is noticeable. I recommend the purchase!”

Fast delivery product well packaged Good quality product with everything working properly I recommend this store

“Fast delivery product well packaged Good quality product with everything working properly I recommend this store”

“Easy to use at any time, even while working. Good product. Additional review: Very good and comfortable, ideal for treatment while working on the PC. It doesn't take away time from your work; you can continue doing everything. It's important to moisten the neck before using it; it can be cream, massage oil, or water. I liked its comfort to use... Simple but effective.”

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Features	Basic Model	Intermediate Model	Premium
Recommended use	Occasional	Regular use	Intensive
Technology	Basic TENS	Tens + Head	Tens + Head + 3D Massage
Massage modes	Basic	Multiple Modes	Multiple Modes + High Intensity
Heat function	Yes	Yes	Yes
Price	29,99	45,99	58,99

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