Refund policy

Refund and Return Policy

Last updated: September 21, 2026

We want you to be happy with your purchase. If you're not fully satisfied, here's how returns and refunds work.

Return Window

We only accept returns within 14 days of the delivery date, and only for items that arrive broken or defective. Once a product has been used, it is no longer eligible for a return or refund unless it is defective.

How to Start a Return

Email neckcalmsl@gmail.com with your order number and reason for return. We'll provide return instructions and an authorization (returns sent without prior authorization may not be accepted).

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

Return Shipping

Since we only accept returns for items that are broken or defective, we'll cover the return shipping cost in these cases. We'll provide instructions and a prepaid label or reimbursement when you contact us.

Damaged or Defective Items

If your item arrives broken or defective, contact us within 14 days of delivery at neckcalmsl@gmail.com with photos of the issue. We'll arrange a replacement or full refund, including return shipping, at no cost to you.

Non-Returnable Items

Since we only accept returns for items that are broken or defective, any product that has been used and shows no defect is not eligible for return, refund, or exchange.

Contact Us

Questions about a return or refund? Email us at neckcalmsl@gmail.com.